Preparing for Your Day of Serenity
How far in advance do I need to schedule appointments?
Spa Serenity suggests that you schedule appointments at least 2 to 4 weeks in advance for weekend availability, however we will strive to accommodate all last-minute and day of requests. Always give us a call to check last minute available
What do I need to schedule a service?
At the time of scheduling services please be prepared with a credit card number to secure all services. If you need to cancel or reschedule your appointment, we kindly ask that you contact Spa Serenity by phone call, as email communication can be unreliable and may not be seen in time. Canceled or rescheduled appointments made 24 hours or less before the scheduled appointment time will incur a 50% service charge, while no-show appointments will be charged 100% of the scheduled service amount.
When should I arrive?
You are welcome to arrive at Spa Serenity as early as you would like, but no less than 10 minutes prior to your scheduled service(s). Please be advised that, regardless of your arrival time, all treatments will end at the scheduled time in order to accommodate other guests.
What should I wear for my spa services?
You may dress how you like, we suggest you wear your most comfortable clothing. Please leave any valuables at home or locked in your vehicle. Spa Serenity LLC is not responsible for any missing or damaged items.
How should I pay?
Spa Serenity accepts cash, all major credit cards (MasterCard, Visa, Discover and American Express), & Baraboo Chamber of Commerce Dollars
What is the appropriate amount for a gratuity?
Gratuity is left to your discretion and should be based on your satisfaction of your service. A service fee of 18% to 22% is common.
Where should I park?
Please note that all street parking in Downtown Baraboo is limited to 2 hours during week days.
If your appointment or combination of services will last longer than 2 hours, we recommend parking in one of the nearby 24-hour public parking lots to avoid any parking concerns during your visit.
Convenient 24-hour parking lots are located at:
• 2nd Street & Ash Street
• 3rd Street & Ash Street
• 4th Street & Ash Street
These lots are just a short walk from Spa Serenity and provide plenty of time for you to fully relax and enjoy your services without worrying about parking limits.
Gift Card Information
Spa Serenity Gift Cards are available in any denomination starting at $25. Gift cards have a five year expiration date. You can purchase gift certificates directly from our website by using the “Buy Gift Cards” drop down, located above.
Gift Card Policy
Please note that Spa Serenity is not responsible for lost, misplaced, stolen, damaged, or unauthorized use of gift cards. Gift cards should be treated like cash. To redeem a gift card, the physical gift card or gift card number must be presented at the time of check out.
Groups
Please call Spa Serenity 608.356.4727 for group information. We would be delighted to accommodate any special occasions.
Cancellation Policy
If you need to cancel or reschedule your appointment, we kindly ask that you contact Spa Serenity by phone call, as email communication can be unreliable and may not be seen in time. Canceled or rescheduled appointments made 24 hours or less before the scheduled appointment time will incur a 50% service charge, while no-show appointments will be charged 100% of the scheduled service amount.
Communication Policy
For the Serenity of all guests, PLEASE turn your cell phone and pager to silent mode while you are enjoying your time with us. All service times include pre and post-consultation time to ensure that we are providing a unique treatment to meet all of your needs.
Privacy Policy
You can be assured that your personal information will be kept confidential. We do not sell, trade, rent, or share your name, address, telephone number, e-mail address or any other specific personal information.
Return Policy
Products may be returned with proof of purchase within 30 days of the original purchase date if they are unopened, unused, and in their original packaging. Eligible returns will receive in-store credit for the full purchase amount.
Due to the nature of the products we sell, we do not offer returns for products that were opened and used.