Terms and Conditions for Spa Serenity

Day Spa Terms and Conditions

Welcome to Spa Serenity in Downtown Baraboo! Before you book and enjoy our relaxing and rejuvenating spa services, please take a moment to read through our terms and conditions. By using our services, you agree to adhere to the following terms:

1. Appointments and Cancellations:

  • Appointments can be made by phone, or in person. Online Appointments may be made for Pause Facial Bar
  • We appreciate 24 hours’ notice for cancellations or rescheduling. Failure to provide notice may result in a cancellation fee.
  • No-shows will be charged the full amount of the scheduled service.

2. Arrival Time:

  • Please arrive at least 15 minutes before your scheduled appointment. Late arrivals may result in a shortened service to accommodate other clients.

3. Health Considerations:

  • It’s essential to inform us of any medical conditions, allergies, or sensitivities you may have before your treatment.
  • If you have any health concerns, we recommend consulting a medical professional before using our spa services.

4. Personal Belongings:

  • We are not responsible for any loss or damage to personal belongings brought into the spa premises.

5. Gift Certificates:

  • Gift certificates are non-refundable and must be presented at the time of the appointment.
  • They cannot be redeemed for cash and must be used within their validity period.
  • We do honor gift certificates and cards for 5 years from the date of purchase

6. Gratuity:

  • Gratuity is not included in the service price. If you’re satisfied with your experience, tips are greatly appreciated.
  • Gratuity may be given on credit card or in cash.

7. Spa Etiquette:

  • We maintain a serene atmosphere for all our clients. Please keep noise levels to a minimum.
  • Respect our staff’s professionalism and follow their instructions during treatments.
  • No unaccompanied minor children on premise.

8. Privacy and Comfort:

  • Our therapists are trained to drape clients discreetly during treatments. If you’re uncomfortable, please communicate your concerns.
  • Personal information provided to us will be kept confidential as outlined in our privacy policy.

9. Payment:

  • We accept cash, credit cards, and debit cards for payment. All transactions are processed securely.

10. Special Offers and Packages:

  • Special offers and packages may have specific terms and validity periods. They cannot be combined with other discounts unless stated otherwise.

11. Service Satisfaction:

  • If you’re dissatisfied with your service, please let us know immediately, and we will work to address your concerns.

12. Changes to Services and Pricing:

  • We reserve the right to modify services, treatments, and prices without prior notice.

13. Minors:

  • Spa Serenity & Pause Minor Policies:

    Massages and Facials:

    • Clients 16 and older receive all services along with enhancements
    • Clients 13-15 receive 60 minute service or less Tank top and shorts MUST be worn
    • Clients 8-12 30 minute service maximum. (No enhancements) Tank top and shorts MUST be worn and can receive all Pause Services
    • Clients 7 and under No services


    Manicures and Pedicures:

    • Clients 15 and older all manicure and pedicure services
    • Clients 14 and under Manicure on the Run or Pedicure on the Run NO cuticle nipping or foot filing more massaging of hands/feet NO SHELLAC or UV CURE


    Hair Removal/ Lash and Brows:

    • Clients 18 and older any body waxing
    • Clients 13-17 facial waxing, underarm waxing, NO waxing below the waist
    • Clients 15 and Older can receive lash and brow services

14. Indulge Responsibly:

  • Please enjoy our services responsibly. We reserve the right to refuse service to anyone under the influence of alcohol or drugs.

15. Liability:

  • While we strive to provide safe and effective treatments, we are not liable for any allergic reactions, injuries, or health issues resulting from our services.

Thank you for choosing Spa Serenity! We look forward to providing you with a serene and relaxing spa experience. If you have any questions or concerns about our terms and conditions, please don’t hesitate to contact us.